Customer Service | Chiltern Railways

Customer Service

Chiltern Railways get in touch with Chiltern through phone, e-mail and letter.

Contact Us

Contact us for by phone or e-mail for feedback, refunds, compensation or praise


Chiltern Railways lost property

Lost Property

Find out how to claim back lost property

Chiltern Railways travelling with your bike

Bikes onboard

Info on taking your bike on Chiltern trains

Frequently asked questions with Chiltern Railways


Can't find what you need? Check our FAQs

Chiltern Railways passenger's charter cover

Passenger's Charter

Download a copy of the Chiltern charter

Chiltern Railways Oxford to London line

Chiltern's new Oxford to London line

Find out more about our exciting new Oxford to London route


Chiltern Railways Accessible Travel information

Accessible Travel

Assisted travel on the Chiltern network

Chiltern Railways photography at our stations

Photography at stations

Find out more

Penalty Fares Chiltern Railways

Penalty Fares

Don't risk it, buy a ticket before travel

Voucher code image

Voucher Codes

How to use a Chiltern voucher code